Refund Policy
Last updated: October 11, 2026
1. Scope
This policy covers web subscriptions such as Score Cinema Creator and one-time purchases of edited music books or identified digital content. Free content does not require a purchase. The checkout states the product, price and billing period. Digital purchases are generally final after delivery, subject to the exceptions below, applicable law and the merchant’s terms.
2. Subscriptions
Cancel before the next renewal using the billing/customer portal or contact support for help. Cancellation stops future renewals; paid features remain available until the end of the current paid period. We do not normally provide partial-period refunds or credits for unused time, except where required by law or applicable merchant terms.
3. Music books and other one-time purchases
Read the product description and ready-chapter coverage before buying. Once purchased content has been delivered and accessed, the sale is normally final. If a technical issue prevents access to a purchased item, contact us within 7 days of purchase. We will try to resolve it and may issue a refund if we cannot, subject to the applicable terms and your legal rights.
4. Incorrect or unauthorized charges
Contact support promptly with the order identifier and an explanation if you were charged twice, charged incorrectly or did not authorize a purchase. We investigate with the payment provider and arrange an appropriate correction or refund when confirmed. Do not send card numbers.
5. Payment provider and contact
Web purchases are processed by Polar as merchant of record. Contact support@backingscore.com for product or access problems; transaction questions and refunds also follow Polar’s buyer terms. If a purchase was made through Apple or Google, request its refund through that store. Cancellation and a refund are separate actions.