Privacy Policy

1. Introduction

At Backing&Score, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and share your personal information when you use our web and mobile applications.

2. Information We Collect

• Account Information: When you create an account, we collect basic details such as your email address and name.
• Usage and Play Logs: To ensure that musical creators and clearing houses are properly compensated, we rigorously track and log the tracks you play, the sheet music you open, and the duration of your sessions. This telemetry data is tied to your account for royalty compliance.
• Device and Performance Data: We may collect diagnostic data such as device type, browser model, and latency to optimize our digital sheet music engine and live video class rendering.

3. Payment Processing

We do not directly process or store your credit card information. All payments are securely handled by trusted third-party providers (Merchants of Record):

• For global web purchases: Paddle or similar verified gateways.
• For in-app mobile purchases: Apple (App Store) and Google (Play Store) via RevenueCat.
• For localized payments: Officially licensed regional banking partners.

We only receive billing status, subscription identifiers, and entitlement tokens to grant you access to premium features.

4. Third-Party Analytics and Communication

To improve our service and prevent subscription churn, we utilize analytics tools (such as Mixpanel) to understand user engagement. If our systems notice you haven't played the piano recently, we may send you automated motivational emails. You can opt out of marketing communications at any time.

5. Data Sharing and Copyright Reporting

Aggregated, anonymized play logs may be shared with publishers, artists, or copyright administration organizations (e.g., Hal Leonard) as part of our legal obligation to report music usage and disburse royalties. Your direct personal identity (name/email) is not shared with these entities unless required by law.

6. Data Retention and Deletion

You have the right to request the deletion of your account and personal data. Upon such request, we will remove your identifiable information from our active databases, though some historical transactional logs may be retained as required for tax and copyright auditing purposes.

7. Contact Information

For any questions or privacy requests, please reach out to our Data Protection Officer at: support@backingscore.com.